Unified communications is primarily a business intelligence system which consists of a varied range of applications and technologies. Unified communication doesn’t imply any particular application or technology. Instead, it deals with a variety of techniques to personalize all your communications means. So Unified communication can factually mean different things to different vendors depending on their views of the market although it mainly uses the features of Hybrid cloud systems.
How can this system be used?
Unified communications help in managed services. A managed service encompasses both real-time and non-real-time communications with business processes. So by integrating a Unified communication system, one can access all messages, e-mails, VOIP, telephony from a single inbox. With the help of presence and online features within a managed service, one can check the real time status of a sender and also reply to the sender. For a business organization, a more personalized Unified communication systems can be used, which can be integrated within various PDAs and answered by any one of the devices.
What are components?
Unified communication is not a single application instead it’s a collection or a united workbench for multiple apps, so whether it’s a “Unified message” or a “unified call” or “call control” everything forms a part of managed services. These managed services mainly utilize Hybrid cloud systems for an orchestrated approach.
Some of the components of Unified communications are
• Call control
• Instant online replying
• Various personalized assistance
• Audio, video and telephonic conference
• Collaborative tools
• Business and software integrations etc
How does a Unified communication system work?
The working principle of a Unified communication system is on a simple bimodal interface where one back-end interface also known as the Unified communication platform integrates among the various technologies while the front end interface acts merely as the access panel. So when a user opts for conference components, IP telephony, video conference, presence and online replying all the features are integrating into the back end with just one click from the front user’s end.